Mohammad Reza Maleki, Azadeh Fatehpanah2, Mahmood Reza Gohari,
Volume 34, Issue 1 (3-2010)
Abstract
Abstract
Background: The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect management practices against which an organization can measure itself. The Criteria have been accepted internationally as the model for performance excellence.
Methods: This descriptive cross-sectional study was performed at Hasheminejad hospital, a training hospital of Iran University of Medical Science And Health Services, in Tehran. Members of the study team interviewed the Hospital administrator and senior managers according to the standard global Malcolm Baldrige questionnaire and documented the data. 7 criteria were used for performance assessment.
Results: This hospital got 426 points from a maximum of 1000 (42.6%). Of 426 point, 46 (37% of maximum point) was for leadership criteria, 38 (44%) for strategic planning, 41 (50%) for focus on patients and other costumers, 40 (44%) for criteria of data assessment, analysis and management, 43 (51%) for focus on personnel, 33 (39%) for process management and 185 (41%) for function of organization.
Conclusion: Baldrige model can be used as comprehensive model for assessing the performance of training hospitals. By using this model, managers can find strengths and weaknesses of organizations and then use this model for performance improvement.
Keywords: performance assessment, Malcolm Baldrige, training hospital. Hasheminejad, Excellence model.
